Government / Municipal

Public services that actually work on a phone.

Citizen portals, application tracking, notification systems — built to UK public-sector accessibility, security, and compliance standards. Delivered by a registered UK company with real contracts.

Document records flowing into a secure central core marked with a shield icon.

WCAG 2.2AA accessibility default

GDPRCompliant by design

ISO 27001Control alignment

UK-onlyData residency

What's broken

Sound familiar?

Citizens give up before completing forms

Half-finished applications drown the call center. Drop-off rates over 60%. The 'digital service' is anything but.

Status updates require a phone call

There's no way to check 'where is my application'. Citizens phone in. Officers spend half their day on status updates.

Legacy systems are unaccessible

Screen readers don't work. Mobile is broken. Older browsers crash. The Equality Act exposure is real and growing.

Notifications are letters in the post

Decisions arrive 10 days late. Appeals miss deadlines. Trust collapses. The cost of paper is the smallest line item.

What we ship

Production systems, not slideware.

Citizen portals

Modern, accessible, mobile-first portals that citizens actually finish using. Auth, profile, document upload, the works.

Application tracking

Real-time status, document checklists, deadline reminders. Citizens see exactly where they are. Inbound calls drop.

Notification systems

Email, SMS, push, in-portal — multi-channel notifications with audit trail and consent management.

WCAG 2.2 AA accessibility

Built to standard from day one — not retrofitted. Screen reader tested, keyboard navigable, real users in QA.

Security & compliance

GDPR by design. UK data residency. ISO 27001 control alignment. Audit trails on every action.

Internal officer tooling

Caseworker dashboards, queue management, reporting. The other half of the equation that vendors usually skip.

Use cases

Where this moves the metric.

Permit & licence applications

Modern flows for parking, planning, business licences. Citizens submit on a phone. Officers review in a queue.

Service request portals

Bin collections, road defects, environmental services — reported in 30 seconds with photo evidence.

Council tax & payment portals

Unified payment, balance, instalment management. Reduces inbound finance calls dramatically.

Citizen consultation platforms

Run public consultations with proper participation, comment, and reporting tooling.

−65%

Target, not a result

What we'd aim at

Cutting citizen application drop-off by two-thirds

What we'd design for: a portal where most people who start an application never finish it — a long desktop-era form, no way to save progress, no way to check what happened after submitting. We'd rebuild the flow mobile-first, break the form into a few logical sections, add save-and-resume and real-time status tracking, with WCAG 2.2 AA conformance as a build requirement rather than a retrofit. Drop-off measured as started-but-not-submitted, baselined before and after.

Citizen portalAccessibilityGOV.UK Design System

Productised offer

Fixed-Scope MVP in 30 Days — validate a service concept before full-scale procurement and rollout.

Scope locked, quote fixed against it
WCAG 2.2 AA from day one
UK data residency
GDPR-compliant by default
Officer + citizen interfaces
Source code handover

Timeline starts after scope lock and access readiness (systems, data, and security sign-off in place) — not from contract signature.

How we price

Services that power this solution.

Service

Ready to ship?

Tell us the problem. We'll come back with a real plan within 48 hours.

Book a Call How we price