Citizen portals, application tracking, notification systems — built to UK public-sector accessibility, security, and compliance standards. Delivered by a registered UK company with real contracts.
Half-finished applications drown the call center. Drop-off rates over 60%. The 'digital service' is anything but.
There's no way to check 'where is my application'. Citizens phone in. Officers spend half their day on status updates.
Screen readers don't work. Mobile is broken. Older browsers crash. The Equality Act exposure is real and growing.
Decisions arrive 10 days late. Appeals miss deadlines. Trust collapses. The cost of paper is the smallest line item.
Modern, accessible, mobile-first portals that citizens actually finish using. Auth, profile, document upload, the works.
Real-time status, document checklists, deadline reminders. Citizens see exactly where they are. Inbound calls drop.
Email, SMS, push, in-portal — multi-channel notifications with audit trail and consent management.
Built to standard from day one — not retrofitted. Screen reader tested, keyboard navigable, real users in QA.
GDPR by design. UK data residency. ISO 27001 control alignment. Audit trails on every action.
Caseworker dashboards, queue management, reporting. The other half of the equation that vendors usually skip.
Modern flows for parking, planning, business licences. Citizens submit on a phone. Officers review in a queue.
Bin collections, road defects, environmental services — reported in 30 seconds with photo evidence.
Unified payment, balance, instalment management. Reduces inbound finance calls dramatically.
Run public consultations with proper participation, comment, and reporting tooling.
A council application portal had a 62% drop-off rate. We rebuilt the flow mobile-first, broke a 12-step form into 4 logical sections, added save-and-resume, and shipped real-time status tracking. Drop-off fell to 22%, inbound status calls dropped 70%, accessibility audit cleared at AA.
Tell us the problem. We'll come back with a real plan within 48 hours.