— Case Studies

Real projects. Real numbers.

No vague success stories. Every case below is a real engagement with a real customer, measured against the metric we said we'd move.

40+Projects shipped

98%Client retention

12Countries served

0Failed launches

−40%

Industry: Call CentersDuration: 8 weeks

Tier-1 workload cut by 40% in 8 weeks

A European call center with 120 agents was drowning in repetitive tier-1 inbound. We deployed voice AI handling triage, qualification, and routing in 8 weeks.

Outcomes

40% inbound workload reduction
24/7 coverage with zero new hires
Agent NPS climbed for the first time in 2 years
ROI in under 4 months

“We replaced our entire tier-1 queue with the RMC voice agent. The team finally has time for the calls that actually need a human.”
— Operations Director

Voice AITelephonyCRMAnalytics

3 mo

Industry: Media / OTTDuration: 14 weeks

Full Netflix-style OTT platform in 14 weeks

Built a complete OTT product for a media customer — adaptive streaming, payments, multi-device apps (web, iOS, Android, smart TV), AI auto-tagging, personalised recommendations.

Outcomes

Production launch in 14 weeks
First 10,000 paying users in 6 weeks post-launch
<2s time-to-first-frame
12+ devices supported on day one

“We had two failed builds with two other vendors before RMC. They shipped what those teams couldn't, in less than half the time.”
— Head of Product

OTTStreamingPaymentsMulti-deviceML

−65%

Industry: Government / MunicipalDuration: 10 weeks

Citizen portal drop-off cut by two-thirds

A council application portal had a 62% drop-off rate. We rebuilt the flow mobile-first, broke a 12-step form into 4 logical sections, added save-and-resume, and shipped real-time status tracking.

Outcomes

Drop-off fell from 62% to 22%
Inbound status calls dropped 70%
WCAG 2.2 AA accessibility audit cleared
Mobile completion rate up 4x

“Other vendors quoted us 9 months. RMC shipped a working pilot in 10 weeks and the citizens actually use it.”
— Digital Transformation Lead

Citizen portalAccessibilityGOV.UK Design System

10M+

Industry: TelecomDuration: 12 weeks

Real-time CDR pipeline at carrier scale

Built and migrated a real-time call data pipeline for a European mobile operator. From SIP to dashboard in under a second, processing 10M+ CDRs per day with replay, backfill, and full observability.

Outcomes

Sub-second end-to-end latency
10M+ records/day with zero data loss
Replaced 4 legacy systems
Replay and backfill on demand

“We've been sitting on this rebuild for 3 years. RMC scoped, built, and deployed it in 12 weeks. Nobody else even quoted us under a year.”
— VP Network Operations

Stream processingTelecomKafkaClickHouse

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