The RMC Lab

Practical writing on AI, software, and shipping fast.

No think-pieces, no thought leadership. Real engineering posts from a team that ships production systems for telecom, media, and enterprise customers.

FeaturedAI

How AI is replacing call centers — and what that actually looks like

Forget the chatbot demos. Real production voice agents are now handling tier-1 support at scale. We break down the architecture, the cost model, and the failure modes you have to design around.

RMC Engineering·8 April 2026·3 min read

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cost-model.ts

// Per-call cost
const human = £3.20;
const ai = £0.18;

// 94% cheaper
const savings = delta(human, ai);

Latest articles

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Engineering

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AI in telecom: real use cases (beyond chatbots)

Five production AI use cases shipping in European telcos right now — and the ROI numbers behind them.

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Build your own OTT platform — stack, cost, pitfalls

A builder's guide based on shipping a full Netflix-style platform in 14 weeks: what to buy, what to build, what will burn you.

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Cost

AI agents vs human agents: a real cost comparison

Per ticket, per minute, per outcome — the actual numbers from three production deployments. No vendor math, no marketing slides.

5 April 2026·2 min read

How AI is replacing call centers — and what that actually looks like

Forget the chatbot demos. Real production voice agents are now handling tier-1 support at scale. We break down the architecture, the cost model, and the failure modes you have to design around.

8 April 2026·3 min read

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