Everything you might want to know first.
The questions we get asked most often — about pricing, delivery, AI, security, contracts, and how we actually work. Plain English, no marketing speak.
General
What does RMC actually do?+
We build custom software, deliver AI transformation, and provide on-demand engineering teams. Most engagements are scoped up front, quoted against that scope, and shipped in weeks.
Where are you based?+
RMC Technology & Consultancy Limited is registered in London (Companies House #12084911), with senior engineers across the UK and Europe.
Who do you typically work with?+
Telecom operators, call centers, media/OTT companies, government and municipal bodies, and mid-to-large enterprises. We have productised offers for both small pilots and multi-team programmes.
How fast do you reply to enquiries?+
Within 24 hours on business days. Most enquiries get a real human reply within 4 hours.
Pricing & Engagements
Why don't you publish prices?+
Because every published number would be wrong. We build into systems we haven't seen yet, and the same feature can differ by an order of magnitude depending on what it plugs into. You get an indicative range within 48 hours of the first call, and a fixed quote — against a written scope — once we've done discovery.
What's not included in the price?+
Third-party costs (cloud hosting, telephony minutes, LLM tokens) are billed at cost. Everything else is in the price.
How do payments work?+
50% upfront, 50% on delivery for fixed packs. Monthly invoicing for on-demand teams. UK contracts, GBP or USD.
Do you offer support after delivery?+
Yes — every pack ships with post-launch support. You can extend with a monthly retainer.
Can we start with a paid discovery first?+
Yes. A 1-week paid discovery is often the fastest way to scope a complex engagement with confidence.
Delivery
How fast can you start?+
We'll tell you honestly on the first call, because it depends on what the team is already committed to. We're a small senior team rather than an agency with a bench, so we'd rather give you a real start date — or turn the work down — than promise one we can't hold.
What does the process look like?+
Discovery → scope lock → weekly demoable releases → QA → launch → handover. You see progress, not status reports.
What if scope changes mid-build?+
Small changes are absorbed. Bigger ones get a written change order with delta cost and timeline. No surprises.
Who is actually writing the code?+
Senior engineers, 10+ years average experience. No junior engineers learning on your dime, no proxy management.
What's the smallest engagement you take?+
The 2-week Operations Audit, or the AI Starter Pack — one production agent in 2 weeks. We're built for enterprise programmes, so if your project is too small for us to add real value we'll tell you on the first call rather than take the work.
AI Transformation
How is your AI different from a chatbot?+
Chatbots follow scripts. Our agents reason, call tools, hold context, escalate to humans when needed, and ship with evaluation harnesses. They're built like production software.
What about hallucinations?+
We constrain agents to your data, use grounded retrieval, and ship with evals that catch regressions. For high-stakes flows we use human-in-the-loop approvals.
Will customer data train someone else's model?+
No. We never use customer data to train third-party models. Per-tenant isolation for vector stores and memory. UK/EU data residency by default.
What LLMs do you use?+
Whatever fits the job — Claude, OpenAI GPT, Gemini, or open-source models. We're model-agnostic and can switch providers without rewriting your stack.
Can the AI work with our existing CRM and telephony?+
Yes. Salesforce, HubSpot, Zendesk, custom CRMs, Twilio, Vonage, SIP-based PBXs — if it speaks API, we can wire to it.
Security & Compliance
Where is data stored?+
UK and EU regions by default. Other regions on request, under SCCs or equivalent safeguards.
Are you GDPR / UK DPA compliant?+
Yes. We act as data controller for our website and as data processor for customer engagements. See /legal/gdpr for details.
Do you have ISO 27001?+
We align our controls with the ISO 27001 and Cyber Essentials frameworks. We are not formally certified yet — that is on our roadmap.
Can we get a pen test report?+
No — we don't have one. We haven't commissioned an independent penetration test, and we'd rather say so than send you a summary of something that doesn't exist. If independent testing matters for your engagement, we'd scope and budget it as part of the work, commissioned from a third party, and you'd get their report rather than our description of it.
How do we report a security issue?+
security@rmctech.co.uk — we acknowledge within 24 hours and triage promptly. Responsible disclosure welcomed.
Contracts & IP
Do we own the source code?+
Yes. 100%. Source code, full repo access, your accounts, your IP. No vendor lock-in.
Will you sign an NDA?+
Yes — we're happy to sign a mutual NDA before any sensitive information is exchanged. Just ask.
What governing law do your contracts use?+
England and Wales by default. We can accommodate your preferred jurisdiction for enterprise engagements.
What are your liability limits?+
Standard limit is fees paid in the 12 months preceding any claim. Higher limits available for enterprise contracts.
Can we terminate early?+
Fixed packs: completion-based. On-demand teams: minimum 4 weeks then one week's notice. We don't lock you in.
Careers
Are you hiring?+
Yes — engineers, AI specialists, DevOps, solutions architects. See /careers for current open roles.
Is the work remote?+
Yes — remote-first across the UK and EU. Async by default, deep work over meetings.
Do you take junior engineers?+
Not currently. RMC is built around senior, hands-on engineers.
Still have a question?
Email us directly or send a message — we reply within 24 hours.