How RMC builds, integrates, and hands over.
RMC is a delivery team, not a self-serve platform — there's no portal to sign up for. This is how we plug into your stack, how we handle security and data, and what you get when we ship.
How we integrate
We connect to the systems you already run — through your existing APIs and webhooks. No proprietary SDK, no lock-in.
- Telephony: SIP, Twilio, Vonage
- CRM: Salesforce, HubSpot, Zendesk, Freshdesk
- Your existing REST APIs and webhooks
- Billing, data pipelines, and internal tools
AI agents & automation
Voice and messaging agents, tool-calling, and workflow automation — built for production, not demos.
- Natural-voice tier-1 agents
- Voice, WhatsApp, and email channels
- Tool calling into your own systems
- Human-in-the-loop escalation
Security posture
Encryption, least-privilege access, and UK/EU data residency options — control-aligned and documented.
- Encryption in transit and at rest
- Least-privilege access and MFA
- UK / EU data residency options
- Audit logging and incident response
Documentation & handover
You own what we build. Every engagement ships with the artefacts you need to run it yourself.
- Source code handover
- Architecture and system documentation
- Runbooks and deployment guides
- Live handover and training session
Solutions we ship
Productised delivery for the sectors we know best, with real reference engagements.
- Telecom: billing, CDR pipelines, analytics
- Call centers: voice AI and 100% QA
- Media / OTT: streaming platforms
- Government: accessible citizen portals
Data protection & compliance
UK GDPR and the Data Protection Act 2018, handled properly — with a DPA available for every engagement.
- UK GDPR & DPA 2018 aligned
- Data Processing Agreement available
- Standard Contractual Clauses for transfers
- GDPR-compliant, minimal analytics
No portal to sign up for. Just talk to us.
Tell us what you're integrating or automating and we'll scope it — usually with a real plan inside 48 hours. Every engagement ends with documentation and a handover, not a black box.
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